Issue Log

Published by Dan on

Free Issue Log Dashboard Template

Introduction

When risks materialise, they become issues. And it’s important to tackle them as quickly a possible to avoid expensive delays and mitigation costs. Having a single location to track, monitor, and update these issues is important. Our free issue log is a great place to start.

We recommend that all issues across the project and tracked here and that you regularly review the issues to obtain updates. These reviews can either happen as a dedicated workshop or as an agenda item in a board meeting or steering group.

It may be impossible to ever remove an issue once it’s formed. But you should still take reasonable action to reduce the impact it is having on the project.

Note: Be sure to check out our risk register here which should be the precursor to an issue log.

Points of Interest

These relate to the blue boxes in the template – please delete them

1) Dashboard – The dashboard contained in this document will auto-populate as you fill in the ‘Issue log’ tab. But, some formatting is inevitable.

2) Formatting – Be sure to format the document to your brand colours and replace the freepmotemplates.com logo with your own.

3) ‘Project’ Column – If you’re working on one specific project then remove this column. Or you can change it to read ‘area’ or ‘project stage’ etc.

4) Scoring Matrix – Your organisation may have a preferred way to rate issues. Feel free to message me if you need a template scoring matrix

5) Financial implications – You should attend to understand the financial implications of each given issue. If you’re uncertain, then simply put Low, medium, or high. This may not be appropriate for every organisation, so please delete if not relevant.

6) Updates – The blue section of the Issue log is for updates. Issues should be reviewed frequently and updates submitted here.

7) ‘Status’ Column – Be sure to always fill this column in as it feeds into the dashboard

Creating a new Issue

1) Open all filters on the ‘Issue log’ tab

2) Scroll down to the next free row

3) Input the details of your Issue

Updating an Issue

1) Filter column O by ‘Open’ answers

2) Either find your issue by reference number, by searching with ctrl+f, or by reading each line until you find the right issue

3) Write your update in column M. We recommend updating it in the following format: {Date}{Your Initials}: {Content of update} E.G 19/09/19 DG: This is an update.

Process Recommendations

Your organisation should develop a consistent way to rate the impact of issues as this will be individual to each organisation. For example, a time-poor but cash-rich company will rate their issues much differently than one with the opposite problem.

Issues need to be constantly monitored and updates are given to reduce its impact. This can be done as a separate regular workshop, or as an agenda item in another meeting.


Got a recommendation? Then please get in touch with me here to let us know! We’re always looking to improve our documentation.